Customer Testimonials
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Had my car in for Service maintenance and oil change at the new Cadillac building and was very impressed with the above and beyond GREAT service provided by Benny! It was the friendliest, attentive service experience I have had at the dealership! Thanks, Benny!
Thanks Michael, Chris & Frank!
Overall, my experience at the From the moment I walked in, I was greeted with a smile and made to feel welcome. The salesperson who assisted me - Ben Krepart - was knowledgeable about the vehicles on the lot and took the time to understand my needs and preferences. They provided me with detailed information about each car I was interested in, including their features, specifications, and pricing. I never felt rushed or pressured to make a decision, which I appreciated. Overall, I had a positive experience at the car dealership. The staff was professional, knowledgeable, and customer-focused. I would ...
Great service. Pleasant knowledgable service staff. Pleasant front desk staff. In for an oil change. Short wait. Recommend McNaught.
I have been working with Richard in the parts department on a fuse block for my Buick. He came through above and beyond on pricing and delivery. This part should be something that GM Canada should be paying for but they have a past deadline date thinking that the problem goes away with a date on a memo.Although I may never purchase a GM again, I am very happy with the service that Richard came through with. He is what customer service is all about. Thank you Richard
Overall a great experience. From the service department to the sales team and the shuttle drivers. Everyone working here was professional and caring. Kudos to Ben Krepart for his work.
I just purchased a vehicle today from Ken Bekele, The experience I had dealing with him and this dealership was absolutely phenomenal , nothing but good things to say, Ken provided an OUTSTANDING level of customer service in helping my find the perfect vehicle for my family, He took every minute possible to explain vehicle options, pricing , took the time to connect with us on our wants and needs out of a vehicle and to understand what we were looking at and wanted to pay and he executed that for us in every single way! Ken is the best example of ...
Very nice dealership and friendly staff.
5 weeks ago my wife and I purchased a 2015 truck. It needed some repairs to it but that was okay and the repairs were part of the purchase price. Unbeknownst to them there were more issues that they were not aware of when they took this truck on trade. The service department had a handful trying to source out the parts, shipping delays, code issues and a number of other items that popped up. None the less they got it done, and still honored the original price even though the repairs resulted in a large sum. I was impressed by the ...
An EXCELLENT dealership for sales and service. Been dealing with this dealership since its inception on Portage Avenue. I would highly recommend it.
I just purchased a new car today from McNaught on Waverly and I cannot express the level of customer service this dealership offers. I have never experienced such a smooth and seemless transaction. From the moment we walked in the door until we drove away we were treated like VIP and made to feel completely welcome. Justin our salesman was extremely accommodating and very genuine. We did not feel an ounce of high pressure sales. Serijey helped us with financing and was knowledgeable and incredibly understanding of our feelings and needs. Even the sales manager Joe was amazing and even ...
An extremely reputable place to deal with!!
I just had my first oil change on my new 2023 truck and it was a great experience with the ream at McNaught there were no problems or issues and I was out of there in under one hour. Frank and staff there are always around to help you with any questions or concerns or issues with the vehicle I will give them all 5 stars for the work they all do.
Ive never been disappointed w them. Always an excellent service
It was a great experience. Very nice customer service. We purchased a vehicle that we were greatfull. Specially Aoun and shubh we really appreciate their efforts.
We would like to compliment Mason Dou on the excellent sales service he provided us when we purchased our 2023 GMC Sierra SLT in April of this year. Such a wonderful guy. Our truck was written off and he found the perfect replacement for us. You can be sure that should our family/friends be in need of a new vehicle, we will be recommending Mason. Thank you Mason!
Recently purchased a used vehicle and had the pleasure to deal with Jackson G. Was truly Professional / Friendly and helpful, went above to ensure that I had the best possible experience thru the process.
Gino was an outstanding salesperson. Good, clear, and knowledgeable information made for a great experience.
Friendly! Knowledgeable! Good communication! Thanks Ron.
It’s a very professionally run showroom. Very competent staff and managers. Trading in and buying a new vehicle was hassle free. Highly recommended for any sort of trade.
In winter, I need a car for work. For some reason, I didn't end up buying the car. I rented a car here, and it helped me solve the problem of short-term car use. McNaught Collision is the car dealership I am most satisfied with because they will consider issues from the perspective of customers. Thank you, Frank and Casey.
Hi, I just bought a 2021 XT5 from McNaught Cadillac and I must say I’ve been very pleased with the service and the one salesman AOUN thank you and he has been very professional and I would recommend my friends to deal with McNaught Cadillac. Thank you.
Always a good experience when I go for servicing at McNaught. The service staff and advisors are knowledgeable and look after your needs.
I recently had a mechanical problem with my Escalade resulting in my antifreeze leaking and my truck overheating. Made it home and called dealership and they supplied me with Roadside Assistance. Left voice message for my service guy Joey to advise of my issue. Got the truck towed to dealership and Joey returned my call. Got my truck repaired with no cost to me, and they even washed my truck. Joey has always been professional and I can always rely on him to get my truck repaired. Many thanks to Joey and a great dealership that he is employed with.
Awesome service. Joey and Dylan are the best!
Justin was awesome in helping to find the perfect truck for my needs!
Fast, friendly service. My experience there is always a nice one!
Definitely worth the trip to get my car serviced. Great company.
Great assistance. I had an amazing experience in the place with the staff. Despite the problem with my car was not fixed in there, they still offered all the help they could. My special attention is for Mr. Ron which was very kind and patience with me. Totally recommend the services offered there.
never any hassle, prompt service and always keep me updated throughout the appointment 👌🏻
The employees at the service desk were helpful and pleasant. A pleasure to deal with.
Service rep ( Seph ) he was really really helpful and on top of his game. Called me every set of the way let update me. Really nice guy.
Took my 2022 Buick Envision to get my chip for the heated/vented seat installed. I have always had a great experience with McNaught from the time we bought it from Ken Bekele to dealing with Ron, the Service Consultant I have normally dealt with. Today, I had the privilege to be welcomed by Jordan Stern. The friendly service from him let me feel assured that, no matter who I deal with at McNaught, I’m going to get that professional, friendly service I every time. Thanks Jordan and Ron.
My experience at this dealership with Frank Veert and Joe DaSilva was way beyond great. I felt like royalty in there and in the blink of an eye I drove off in my brand new vehicle. 100% recommend shopping with these guys!
My son and I had a great experience with McNault. The sale team was great, and we had been looking for a vehicle for a few months and we were well educated on the prices. This organizations’ pricing was very reasonable an trying to “gouge” customers like other places are doing. Service was top notch and excellent, and we felt like customers are number one, a shout out to our sales rep Braden Howard - thank you to the McNault team!
Stephan in the service department is top notch.
Great dealership, highly recommend. Sales guy Auon was very helpful and professional. Will be recommending to friends and family. Thanks again
Excellent customer service. They were very helpful and saw to our every need. Very efficient. We felt at home . Love the car we bought. Will definitely recommend.
Quick and efficient
Great service. Everyone was friendly, helpful and professional. Thank you.
We are satisfied with your service thank you
I’m so totally satisfied with my experience with mcnaught cadillac that two of my friends are going there
I recently purchased 2019 Civic from here. The over all transaction was smooth and well. Special Thanks to Mr.Ben who helped us to grab the nice deal. However, you guys need to be more transparent regarding the loan transaction.
We were well taken care of Thanks Justin
Was very happy with the customer service. Great dealership, highly recommend.
from my appointment being scheduled to the courtesy wash and having my keys returned,,, my Service experience was excellent and I haven’t stopped telling family and friends how impressed I am. Thank you McNaught Service Team!
The team at McNaught is a awesome Team,right from the salesman to the very end when receiving our awesome AT4 Terrane.
Dealt with some great people who assisted us in choosing the right vehicle. They took their time and were easy to communicate with to get what we wanted. They went above and beyond to make sure that we were comfortable with our options and made it feel like a pleasurable experience, thank you.
Excellent service, went above and beyond today. Needed a vehicle to use while mine was in the shop and the sales manager was quick to help.
Very positive experience. Highly recommended. The price was right and the trade in value offered on our former vehicle was substantially higher than other dealers. Would definitely go back again.
I am not a fan of dealerships. McNaught was a pleasant surprise. My sales experience was very positive and Michael was great to deal with. Dealings with finance were clear and concise. Zachary was excellent and went the distance to help me achieve My goals on this deal. I would recommend this dealership.
I bought a 2017 chevy Silverado form a DIFFERENT dealership, after a month started having problems with the electrical and noises under the hood the OTHER dealership said it was the battery still had the same problems so i took it a cross the street to McNaught and everyone from the service department was amazing explained everything and replaced all the parts that were wrong with it under warranty. it was an excellent experience and would recommend it to anyone
I brought in my Chevy Trax and I was well looked after by Stephen. He had my best interest at heart and greatly exceeded my expectations! He deserves a raise!
What started out as an awful episode (my car getting stolen and written off) ended in a very positive experience at McNaught. Thanks to my sweet, sweet car man - who used to be in Carman - Joe Daley, I once again have a ride. And I have to say this might be the most comfortable vehicle I’ve ever driven. It’s like it was made to fit me! Well . . . except for all the bells and whistles this Terrain comes with. Kinga (who deserves a raise, a spa day, and anything else she asks for) did her very best ...
I have nothing but good things to say about McNaught. Very friendly and great customer service!
My oil change was fast and easy!
Jordan in service was excellent to deal with. Explained everything very well. I would like to always deal with him! And my driver was a wonderful man!! Thank you!
Amazing service worked with Jordan from service and he made sure to keep me updated with the repairs and call me to get authorization if anything else came up seeing if I needed them done great pricing too and fast work as well highly recommend
Very pleased overall with McNaught and their team. We recently completed a trade in of our company vehicle and not only was their team knowledgeable and friendly, but were also exceptionally efficient. They were a pleasure to deal with and we would certainly recommend them 100 percent!
Amazing experience. Ken was quick to find the truck I had asked for. There was zero pushing or up selling at all. Caleb in the finance department was able to get a deal don’t quickly for us. I will definitely recommend and use them for future purchase.
Walked in, asked Jackson Goodman to see some specific cars, liked the first one, bought it, all the staff was very friendly, and helpful
I just recently purchased two used vehicles and the folks at Mcnaught made me feel welcomed and that I was taken care of. Both of the vehicles were in fantastic condition and priced extremely fair. Mike in finance really knows what he’s doing and always tries to get you the best deal. Highly recommend.
My only issue was that they charged me for a missing oil filter insert. They did my last oil change. They reversed the charge right away. Irene at the service desk couldn’t have been more helpful and friendly and funny. Made my experience very pleasant.
Oil change was fine but when I get my car back an engine light is on and a engine power reduced warning popped up. Chris called me personally. They offered to go over the vehicle and fix anything that may have gone wrong. She was friendly and they corrected the computer warning. Great customer service
No appointment but still got in for an oil change
Staff worked hard to make sure we had a chance to try all the vehicles that we were interested in.